Exchange Policy

At KistiCart.shop, your satisfaction is important to us! If you have received an incorrect or defective item, we’ll make it right. Please review our Exchange Policy below for eligibility and process.

1. Eligibility for Exchange

• Exchanges are accepted within 7 days from the date of delivery.
• Item(s) must be unused, unwashed, and in the original condition with tags, labels, and packaging intact.
• Accessories, personal care, customized, or clearance items are not eligible for exchange.

2. How to Request an Exchange

• Email our team at support@kisticart.shop within 7 days of delivery, with your order number and details about the issue.
• Attach clear photos showing the product condition and packaging.
• Specify if you need a replacement, exchange, or store credit.
• Our support team will respond within 1-2 business days with further instructions.

3. Exchange Process & Shipping

• If eligible, you will receive instructions to return the product to us.
• Return shipping charges are the responsibility of the customer unless the error was on our part (damaged/incorrect item sent).
• Once we receive and inspect your returned product, your replacement will be processed within 3-5 business days subject to availability.
• If the requested item or size is unavailable, you will be offered a suitable alternative or store credit.

4. Damaged or Wrong Product?

Received a damaged, defective, or wrong item? Contact us within 48 hours of delivery. We’ll prioritize and resolve your concern, arranging a prompt exchange or refund if required, at no extra charge.

5. Important Notes

• Returned/exchanged items must pass our quality inspection to be eligible for replacement.
• Original shipping and COD charges are non-refundable.
• We reserve the right to decline exchange requests not meeting these conditions.

6. Need Assistance?

If you have any questions about our policy or need help with an exchange, email us anytime at support@kisticart.shop.

Thank you for shopping with KistiCart.shop!