Refund Policy

At KistiCart.shop, we want you to feel confident shopping with us. Please read our Refund Policy below to understand your rights and options in case you need to return a product or request a refund.

1. Eligibility for Refunds

Refunds are only offered if you receive a defective, damaged, or incorrect product.
You must notify us within 48 hours of delivery to be eligible for a refund due to damages or incorrect items.
The item(s) must be unused, unwashed, and in original packaging with all tags, labels, and accessories intact.
Certain products such as personal care, customized items, or clearance items are not eligible for refund.

2. Non-Refundable Items

Items purchased on clearance or marked as "Final Sale"
Personal care, hygiene items, or accessories
Customized or personalized products
Gift cards

3. How to Request a Refund

Email us at support@kisticart.shop within 48 hours of receiving your order, with your order number and a description of the issue.
Attach clear photos showing the condition of the product and packaging.
Once our team reviews your request, we will provide guidance regarding the next steps.

4. Refund Process

If your refund request is approved, we will initiate the refund to your original payment method within 7–10 business days after receiving and inspecting the returned product (if return is requested).
Refund processing times may vary depending on your payment provider.
Shipping and COD charges are non-refundable.

5. Return Shipping

If a return is required, instructions and the return shipping address will be provided by our support team.
In cases of damage, incorrect, or defective items, return shipping charges will be borne by KistiCart.shop. For all other cases, you are responsible for the return shipping cost.

6. Need Help?

If you have any questions or concerns about your order or our Refund Policy, please contact us at support@kisticart.shop. We are here to help!

Thank you for choosing KistiCart.shop! Your satisfaction means everything to us.